Terms & Conditions

Last updated: 04/01/2026

These Terms and Conditions (“Terms”) govern your use of https://thaiintownfood.com (the “Website”), operated by Miikiin Ltd trading as Thai In Town (“we,” “us,” or “our”).

By using this Website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

1. About Us

Miikiin Ltd trading as Thai In Town

13 Queens Road

Hastings

TN34 1QY

United Kingdom

2. Use of the Website

You agree to use this Website lawfully and not to:

Misuse the Website or interfere with its operation
Attempt unauthorised access to any systems
Use the Website for fraudulent purposes

We reserve the right to restrict or terminate access to the Website at any time.

3. Click and Collect Orders

Our Website allows customers to place click and collect food orders.

a. Placing an Order

All orders are subject to acceptance and availability
Once an order is placed and confirmed, a legally binding contract is formed
You are responsible for ensuring your order details are correct before submission

b. Collection Times

You must collect your order at the selected time
If you arrive late, we cannot guarantee food quality
Orders not collected within a reasonable time may be disposed of without refund

c. Identification

We may require proof of order confirmation when collecting your food.

4. Prices and Payment

All prices are shown in GBP (£)
Prices include VAT where applicable
Payment must be made in full at the time of ordering
Payments are processed securely by third-party payment providers

We do not store payment card details.

5. Cancellations and Refunds

Due to the nature of freshly prepared food:

Orders cannot usually be cancelled once accepted
Refunds are not normally available for uncollected orders

Refunds may be provided where:

Required by law
The order is incorrect or unsatisfactory

Your statutory consumer rights under the Consumer Rights Act 2015 are not affected.

6. Allergies and Dietary Information

While we take reasonable care:

We cannot guarantee that food is free from allergens
Cross-contamination may occur

Customers must inform us of allergies or dietary requirements before ordering. We accept no liability where this information is not provided.

7. Availability and Changes

We reserve the right to:

Change menus, prices, and ingredients at any time
Withdraw items without notice

Images and descriptions are for illustrative purposes only.

8. Intellectual Property

All content on this Website, including text, images, logos, and designs, is owned by or licensed to us and protected by intellectual property laws.

You may not copy or reproduce any content without our written permission.

9. Website Availability

We do not guarantee that the Website will always be available or free from errors.

Access may be suspended for maintenance or technical reasons.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

Indirect or consequential losses
Losses caused by late collection or failure to collect
Technical issues beyond our control

Nothing in these Terms limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded

11. Privacy and Cookies

Your use of the Website is subject to our:

12. Third-Party Services

We may use third-party services for:

Payment processing
Website hosting

We are not responsible for failures or issues caused by third-party services beyond our control.

13. Changes to These Terms

We may update these Terms at any time.

Changes take effect immediately upon publication on the Website.

14. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction.

15. Contact

For any questions relating to these Terms, you may contact us in writing at:

Miikiin Ltd trading as Thai In Town

13 Queens Road

Hastings

TN34 1QY

United Kingdom